Polar Help Desk 4.1 - Web based help desk for small businesses.

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Software Hypermarket >> Business & Finance >> Business Application >> Polar Help Desk

Polar Help Desk Version: 4.1

Rating: N/A

Author Company: Polar

Web based help desk for small businesses.

Box picture of software :Polar Help Desk

Price: $ 200.00

File Size: 9.22 M

Update Date: 12/13/2006 11:03:37 AM

Language: English

License: Commercial

Downloads: 58

Limitations: None

OS: Win2000/WinXP/Win2003

Requirements: Server Requirements: Windows® 2000 (IIS 5.0) or Windows® XP (IIS 5.1) or Windows® 2003 (IIS 6.0), Microsoft .NET Framework Version 1.1, MS SQL Server 2000 or MS SQL Server 2005 Express

Contact the author Polar Polar: submissions@polarsoftware.com

Support Email: submissions@polarsoftware.com Support Phone: +38521380770

Download 1 Purchase Now

Description:
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.

Key advantages
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing and pricing models

Your benefit
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
- Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Aligns incident management with your business requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from email to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer expectations and IT service management objectives

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